Bangalore, KA IN
Bachelor's Degree (±16 years)
Senior Systems Engineer - JCL, MVS, UNIX, LINUX, CONTROL-M
Business Unit Overview
EI (Enterprise Infrastructure) India started operations in 2004 to help our partners take advantage of the global capability in providing operational support using the follow the sun model. Today the team covers multiple technologies in remote infrastructure support covering production, engineering, application and database support. EI India plays a key role in global workforce augmentation and supports all the EI verticals, including 24X7 operations in some areas. The team’s endeavour has been to provide increased value to our partners through operational excellence and innovation with a focus on stability.
Roles & Responsibilities
Service Level Management
Ensure all SLAs are met by monitoring and performing BIM analysis and abend recovery. Ensure that all abend recoveries are handled in a timely and accurate manner, escalations are initiated when needed. Monitor cycle execution for efficiency. Ensure that procedures continue to be appropriate and adhered to consistently. Handle difficult Work Intake requests that were passed on by junior associates.
Maintain awareness of all change activity in your area and be familiar with changes outside your group that could affect Batch Services. Handle difficult one-time scheduling requests that were passed on by junior associates. Ensure error free processing of one-time/ad hoc scheduling requests. Actively participate in planning and execution of Disaster Recovery exercises.
Incident / Crisis Management
Keep Batch Services Leadership team informed of impacting (or potentially impacting) issues at all times. Ensure appropriate resources are quickly engaged to address impacting (or potentially impacting) issues at all times. Exhibit Active Advisor mentality to help lead the restoration of normal service operation as quickly as possible in order to minimize the adverse effect on business operations. Ensure that incidents are recovered to customers’ satisfaction and line with Service Level Agreements (SLAs).
Business and IT Functional Knowledge
Certified Scrum Master. Use internal and external product/service knowledge to help identify business solutions. Leverage in depth knowledge of tools, understanding all features and capabilities of the tools, ability to assist associates in use of tools and provide demonstrations to technical subjects. Constantly analyze department initiatives and processes to identify new opportunities. Use industry knowledge to limit disruption in services capabilities.
Maintain constant focus and accountability to achieve business results while managing risk. Demonstrate a strong sense of ownership, accountability and a commitment to achieving objectives. Help develop contingency plans for handling obstacles or problems. Strives for excellence in performance and surpassing established quality and productivity standards.
List of skills required
- 5-10 Years I.T. experience
Technical competency of JCL, MVS, UNIX, LINUX, CONTROL-M, Service Manager, IM, SMS
Considerable experience with Agile Methodoligies. Scrum Certification a plus
Degree in Computer Science or Computer Information Systems from an accredited college/university is a plus
Ensures the efficient application or utilization of technology by providing solutions to daily issues, balancing investment, technology, and customer needs. l Contributes as a knowledgeable employee in specific technology areas. l Works with technology vendors/internal resources to ensure appropriate business practices. l Manages contingency coverage requirements for systems/applications.
Responsible for technical implementation of architectural components. l Provides technology solutions to daily issues and manages relationships to provide ongoing customer service. l Provides technical direction. l Provides leadership to teams in broad technical areas. l Looks for opportunities to recommend and implement new technologies. l Evaluates innovative alternatives and re-use opportunities
Manages and may initiate vendor relationships l Works across groups to identify opportunities for organizationwide technology initiatives l Exerts department-wide influence l Advises senior management on technical strategy
Ability to get messages across that instigate appropriate actions l Is able to communicate and write clearlyand succinctly in a variety of communication settings and styles l Able to develop complex documents that are clear and concise l Develop messages that convey alternative viewpoints l Review and edit documents created by others l Structure written messages in a logical framework
Technologies / Tools - Tools: Microsoft Office Suite, MS Project, Outlook, Visio, SharePoint
Great attitude, team player and effective contributor.
Flexible to support 24*7 environment
Excellent oral and written communication skills
Ability to manage multiple tasks and deadlines with minimum supervision.
Commitment to quality and high standards
Strong interpersonal / customer skills.
Education and Experience
- Bachelors or Masters in Information Systems, Computer Science or Information Technology.
- 5-7 years of IT experience