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Job Details

Primary Location:

Chennai, TN IN



Job Level:

Individual Contributor

Education Level:

Bachelor's Degree (±16 years)

Job ID:


Job Description

Software Engineer - Production Support

BU Overview
Fidelity Investments is one of the world's largest provider of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms.
Production Support Services (PSS) is a horizontal Production Support organization of Fidelity’s Technology Services. This team supports the operational needs of various businesses such as Workplace Investing, Personal Investing, SIPD, Asset Management and Advisory businesses, as well as supports the internal enterprise applications.
Role Description
As a member of the Production Support Services team, the candidate will have shared responsibility for effectively supporting the environment, triaging and incident resolution for Genesys Suiet of applications within the organization. In addition to the production support responsibilities, the candidate will have to actively participate in various projects and initiatives designed to improve the overall production processes.
Candidate Description
  • Candidate should have sound technical knowledge/experience in app/web server configuration/support and management, He/She should have excellent oral and written communication skills. Should have hands-on - handling environment/network related issues in Linux o/s.
  • The primary responsibility of the team is the operational stability and availability of the applications that customer facing associates use to do their job. The team’s goal is to deliver agreed levels of service to users and customers and to provide the best associate experience possible.
Skills/Knowledge and experience
  • Incident Management, Change Management, Problem management processes
  • Strong knowledge of Python scripting and automation practices
  • Experience managing environment stability and availability.
  • Production support experience with financial systems a plus.
  • Linux/UNIX and Windows operating systems
  • Ensure compliance with and improvement of support processes
  • Experience in Production Support environment
  • Work together with support teams to identify automation opportunities, chart actions and status of those actions to improve operations
  • Experience in workflow design, data analysis and requirements identification/specification.
  • Demonstrated original and abstract thinking.
  • Experience with software development methodologies (Agile) a plus.
  • Microsoft Office skills--Excel, PowerPoint, Word and Visio.
  • Bachelor’s Degree in Computer Science or a related field of study
  • Experience with Dev Ops and Cloud based technology is a plus


Behavioural attributes

  • Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
  • Must be adaptable in a changing environment and be effective in many different business settings
  • Should be able to understand customer / end users requirements and should own the issue till the closure.
Education and Experience
  • 10+2+Diploma / Bachelors Degree with 3 to 4 years of experience (Min of 15 years of formal education) (Mandatory)
  • Flexibility to work in shifts on rotational basis and Handle On Call responsibilities during weekends (Mandatory)
  • Databases: SQL and Oracle (should be able to write queries) (Desired)
  • Knowledge on ITIL process - Incident, Change and Release Management (Desired)
  • Experience in Informatica, OBI/IBI and Reporting would be added advantage (Optional)




The above job description does not include all job responsibilities. This position may be required to perform related duties other than those specifically presented in this description.

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