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Job Details

Primary Location:

Bangalore, KA IN

Schedule:

Full-time

Job Level:

Individual Contributor

Education Level:

Bachelor's Degree (±16 years)

Job ID:

1803800

Job Description

Business Analyst

Business Unit Overview
 
FITG(FMR India Technology Group) is responsible for managing IT projects including technology rollouts, new office fit outs and partnering with global IT teams to meet IT requirements of Fidelity India business units. The functions in FITG include end user computing, network services, hosting services, service delivery, IT risk management, and IT asset management.
 
Role Description
  • Incident coordination, Problem and Change management
  • Handle On-Call responsibilities after business hours & Weekends
  • Incident and change communication
  • Process definition and improvement
  • Service Level Management
  • Must have basic knowledge in creating dashboards using Tableau, Splunk
  • Create dashboards in Servicenow based on requirement
  • Monitor all the Incident queues on a regular basis for any tickets which needs immediate attention
  • Coordination with internal service providers for renewing and reviewing OLAs
  • Vendor Management
  • Coordinate with external auditors for the ISO 20000 audits
  • Conduct Service & Ticket Review meetings
  • Represent change tickets in the Change Advisory Board
  • Communication to FMR India associates during any new product roll outs
 
Candidate Description
 
  • Must have ITIL V3 Foundation certification
  • CCNA, MCSE, MCP certification would be an advantage
  • Proficiency in MS Office suite (Word, Excel, PowerPoint)
 
Behavioural Attributes
 
  • Excellent written and oral communication
  • Should be a strong team player
  • Good analytical skills

Education and Experience
  • 3 to 4 years of IT experience with ITSM knowledge
  • Graduate
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