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Enterprise Delivery & Solutions (EDS)

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Delighting the Fidelity customer through our delivery excellence

As the operations arm of Fidelity Investments, India, we provide a wide spectrum of services. With a focus on the Workplace Solutions business, we help address over a million customer needs a month through offerings that span transaction processing to risk management.

Jobs for You

Enterprise Delivery & Solutions (EDS) is a dynamic function that primarily supports the US Workplace Solutions business. The Workplace Solutions business offers retirement and healthcare benefit plans to corporates for their employees. We are involved in the complete process lifecycle, right from onboarding of customers to servicing, consulting and performing complex financial transactions.

The broad business lines that we support include defined contributions, defined benefits and healthcare products. We are a group of professionals who possess a diversity of skills in areas ranging from operations to technology and analytics. We collaborate with our global teams, through a highly evolved service delivery model. This opens up huge possibilities for career mobility, learning and growth.

EDS is committed to operational excellence through best-in-class industry practices, with a focus on quality and innovation that is integral to our operating culture.

At EDS, we are driven by a passion to do what is right for our customers. We constantly live our philosophy that "behind every transaction we perform, there is a life". It inspires us to give our best at all times.

We have created a highly evolved business model to work with our business partners, and focus on providing the best customer experience to millions of participants.
– Himanshu Kshatriya
Vice President, Enterprise Delivery and Solutions

Hear Himanshu's Story

Our Service Portfolio

We help address over a million customer needs a month through our offerings. The EDS work portfolio includes:

  • Transaction processing
  • Quality control and assurance
  • Middle office – supporting relationship management, sales and communication, and education groups
  • Business intelligence and decision support
  • Program management
  • Risk management
  • Client consultation
  • Process re-engineering/transformation
  • Client and product on-boarding
  • Creative and digital design and content services

Blazing your own trail

At EDS, you have a wide landscape of opportunities to build your career. We have created a holistic work environment that supports your success and recognizes your skills and contributions. From exposure to different roles, products, and teams to globally recognized training and certifications, you'll develop deep-domain expertise through on-the-job, online, and classroom experiences.

With a focus on continuous learning, growth, and advancement, you will discover a high degree of career opportunities to reach your goals.