Process Specialist – IBQ

Chennai, Tamil Nadu

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Job Description:

Job TitleProcess Specialist – IBQ

A highly motivated person who likes to perform the job by following the documented procedure and enjoys challenging working environment    

The Purpose of This Role

To determine rightful beneficiaries and their respective benefits across products like (DB, DC, & H&W) for US retirement plans and health benefits.

The Value You Deliver

  • Process benefits across various products (DC/DB/HW/CESG).

  • Ensure accurate processing of allocated work with 100% efficiency

  • Interact and coordinate with different groups within Fidelity via email to ensure the SLA timeframes are met.

  • Work proactively with internal and external stakeholders to ensure client satisfaction.

  • Willing to work in US shift timings

The Skills that are Key to this role

Technical / Behavioral

  • Excellent verbal and written communication skills required.

  • Strong Comprehension skills. Good at interpretation of plan documents.

  • Strong Problem-Solving Skills and implementing solutions

  • Logical reasoning and Analytical thinking

  • Service mid set – Customer or Participant focus 

The Skills that are Good To Have for this role

  • Strong organizational skills and attention to detail

  • Ability to learn and adapt to changes and new processes

  • Motivated and committed to excellence; positive attitude and “can do” work ethic.

How Your Work Impacts the Organization

The Integrated Beneficiary Qualification (IBQ) team is responsible for qualifying beneficiaries and determining whether a distributable benefit available, when notified of the death of a recordkeeping client’s current or former employee. The IBQ team utilizes a variety of Fidelity systems (FPRS, DBCS, HOBS, Xtrac, Omnipay, Sparks (stock plan services), etc.) to ensure that survivor benefits are processed accurately — within expected turnaround time.  The team interacts and coordinates with different groups within Fidelity as well as external vendors to process the cases.

The Expertise We’re Looking For

  • Bachelor’s Degree (Mathematics, Finance or Business) or equivalent work experience

  • At least 2 years of experience in a research and resolution process

  • Experience in Pension or Insurance/Underwriting Services or related financial process experience preferred

Location: Chennai – Ramanujan IT park, Neville

Shift timings: Day, Mid-day and Night shift

Certifications:

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.

Fidelity Investments is an equal opportunity employer.

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Job Description:

Job TitleProcess Specialist – IBQ

A highly motivated person who likes to perform the job by following the documented procedure and enjoys challenging working environment    

The Purpose of This Role

To determine rightful beneficiaries and their respective benefits across products like (DB, DC, & H&W) for US retirement plans and health benefits.

The Value You Deliver

  • Process benefits across various products (DC/DB/HW/CESG).

  • Ensure accurate processing of allocated work with 100% efficiency

  • Interact and coordinate with different groups within Fidelity via email to ensure the SLA timeframes are met.

  • Work proactively with internal and external stakeholders to ensure client satisfaction.

  • Willing to work in US shift timings

The Skills that are Key to this role

Technical / Behavioral

  • Excellent verbal and written communication skills required.

  • Strong Comprehension skills. Good at interpretation of plan documents.

  • Strong Problem-Solving Skills and implementing solutions

  • Logical reasoning and Analytical thinking

  • Service mid set – Customer or Participant focus 

The Skills that are Good To Have for this role

  • Strong organizational skills and attention to detail

  • Ability to learn and adapt to changes and new processes

  • Motivated and committed to excellence; positive attitude and “can do” work ethic.

How Your Work Impacts the Organization

The Integrated Beneficiary Qualification (IBQ) team is responsible for qualifying beneficiaries and determining whether a distributable benefit available, when notified of the death of a recordkeeping client’s current or former employee. The IBQ team utilizes a variety of Fidelity systems (FPRS, DBCS, HOBS, Xtrac, Omnipay, Sparks (stock plan services), etc.) to ensure that survivor benefits are processed accurately — within expected turnaround time.  The team interacts and coordinates with different groups within Fidelity as well as external vendors to process the cases.

The Expertise We’re Looking For

  • Bachelor’s Degree (Mathematics, Finance or Business) or equivalent work experience

  • At least 2 years of experience in a research and resolution process

  • Experience in Pension or Insurance/Underwriting Services or related financial process experience preferred

Location: Chennai – Ramanujan IT park, Neville

Shift timings: Day, Mid-day and Night shift

Certifications:

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.

Fidelity Investments is an equal opportunity employer.

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s c