Director – Performance Delivery COE

Bangalore, Karnataka

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Job Description:

Job Title : Director – Performance Delivery COE

The Purpose of this Role

As a Performance Delivery (PD) Director you'll be an individual contributor delivering business assessments and operating model transformation. The incumbent will have an entrepreneurial spirit while leading significant, cross-functional projects. There will be a heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on sophisticated business problems requiring advanced understanding of the business areas involved. A broad knowledge of multiple subject areas is required to proactively navigate across functions to influence priorities, timeline, and expectations. You will regularly interact with business leaders and their teams to deploy solutions to drive impactful business value.

How Your Work Impacts the Organization

The Team

Performance Delivery is a Center of Excellence is chartered with the goal of development and deployment of leading practices and solutions within Fidelity Investments Workplace Investing (WI) and Healthcare Group (HCG) business units. We partner with Sales, Service, and Transaction Processing core functions and many supporting functions to deliver better outcomes across a broad portfolio of cost and revenue improvements while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. The experience gained and network developed while working cross-functionally improves the team’s capabilities and brand as corporate athletes, supporting Fidelity’s commitment to firm mobility.

PD delivers measurable value by offering industry-leading business performance capabilities delivered by best-in-class talent that are highly collaborative with our business partners. The elite talent on the team adopts a culture of associate ownership of the Performance Delivery practice and shared accountability of the functional business goals and objectives. Each team member plays a meaningful role in building the team’s bench strength, standards and best practices, efforts toward diversity and inclusion goals, and career development. And they have fun doing it!

The Expertise You Have

  • Operating model design, redesign, and improvement (7+ years) – familiarity of six sigma, lean, agile, and quality management methodologies

  • Project execution and delivery – bias for action measuring success on positive business outcomes through delivery of sophisticated projects and programs

  • Facilitating process and technology integration with experts

  • Financial Services / Benefits Outsourcing industries experience is a plus

  • Bachelor's degree

The Skills You Bring

  • Autonomy and ownership – takes the lead, is responsible for the outcome, and partners across the organization to influence all levels of management and peers

  • Problem-solving – understand objectives and bring innovative, yet realistic solutions

  • Organizational change – influential leadership with refined organizational intuition

  • Curiosity – learn and uncover the root of exciting and often ambiguous business situations through respectful questioning, research, and investigation

  • Business value analysis and financial modeling skills – including cost analysis, value frameworks, data analysis, critical thinking, modeling, and data flows

  • Communication – verbal and written for executive presentations and experience facilitating large, cross-functional working sessions

The Value You Deliver

  • Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and deliver on the most impactful changes

  • Strategically and tactically involved throughout the life of a project from idea generation through full execution

  • Research, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organization

  • Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and deploys the most impactful changes

  • Strategically and tactically involved throughout the life of a project from idea generation through full execution

  • Research, test, and develop standard methodologies for Performance Delivery associates to use as they approach business challenges and deliver value across our organization

Certifications:

Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.

Fidelity Investments is an equal opportunity employer.

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Job Description:

Job Title : Director – Performance Delivery COE

The Purpose of this Role

As a Performance Delivery (PD) Director you'll be an individual contributor delivering business assessments and operating model transformation. The incumbent will have an entrepren