Delivery Manager – Writing
Chennai, Tamil Nadu
Job Description:
Job Description
Delivery Manager ACME (Associate Content Management & Experience) will play a key role within the Content Solutions function to support Fidelity’s clients and internal partners at FMR India. The Delivery Manager will be accountable for the day-to-day operations. They will work closely with Senior Delivery Manager and Global Partners to understand the business priorities and ever-increasing needs of our customers to align the team to execute the day-to-day operations. Continuously focusing in developing the team to achieve Individual goals, contribute to the organizational goals and improving the end-to-end process using agile concepts and process re-design.
The mission is to improve the associate content experience by providing timely and easy to find content so that associates have the information they need to do their jobs.
The Expertise and Skills You Have
- 7+ years of combined experience in operations management, customer service, and/or content management, including at least 4 + years in a people management role.
- Responsible for leading, coaching, and developing a team of 12-15 associates.
- Bachelor’s degree in communications, journalism, English, or a related field.
- Creative, industrious and with content management experience will be helpful.
- Agile knowledge and mindset. Work with project teams to analyze current systems and processes help the team adopting agile best practices.
- Drive cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices.
- Guide teams in how to stay on track with agile techniques, fine-tuning their approach to ensure that overall strategy is being met.
- Drive cultural change by championing an agile mindset.
- Understanding SEO best practices and keyword selection
- Experience leading and developing teams in multiple site locations, including Bengaluru.
- Data and analytical insights to identify content improvement opportunities, qualify and prioritize work, and measure business impact.
- Strong operational management, with an emphasis on metrics and process improvement.
- Manage the day-to-day operations, ensuring the timeliness and accuracy of deliverables.
- Review productivity and quality of individuals within the team. Re-evaluate and adjust standards as the business grows and changes. Define new productivity standards to accommodate business changes.
- Create, establish, and maintain daily and monthly operational metrics.
- Build effective management routines with the team to maintain focus, supervise progress, achieve, and evaluate results, and celebrate successes.
- Have a passion for Customers and Associates, continuous education, and dedication to develop others and help them succeed to solve business problems.
- Successfully build and manage relationships with the team, peers, and business partners and is able to anticipate and resolve issues that may arise.
- Identify issues\bottlenecks that prevent \ hinder the organization in providing the best-in-class customer experience, escalate them appropriately and collaborate with clients and internal partners to fix those issues.
- Be accountable for implementing and measuring improvements.
- Innovative and strategic analytical person who understands business context and optimally challenges the status quo to deliver better outcomes.
- Promote teamwork and responsiveness of individuals in their areas of responsibility through support and coaching.
- Promote the value of content and how it delivers better business outcomes.
- Lead or participate on project teams involved with departmental or strategic projects.
- Flexibility to work in shifts.
Location – Chennai
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information
Benefits Developed for You
From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.
Insurance
Affordable and accessible healthcare benefits for you and your loved ones.
- Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
- Insurance covers for parents/in-laws made available at subsidized costs
- Personal accident insurance cover of six times your annual basic salary
- Life insurance cover of eight times your annual basic salary
Wellness
We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.
Parenting
To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.
Transport
You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits
Retirement
Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.
- National Pension System (NPS) offered at Fidelity:
- At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
- At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
- Avail of other statutory benefits such as EPF, VPF and Gratuity
Read more about our Benefits program.
Committed to Continuous Learning
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.
Ongoing Opportunities for Growth
- Free access to thousands of online training resources
- Internal clubs focused on trending topics and associate interests
- Ability to pursue online or in-person technical certifications
Read more about our Learning & Development program.
Connected to Our Communities
At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.
Fidelity Cares
- Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
- Host numerous company-wide volunteering and awareness events.
- Partner with a number of not-for-profit organizations to benefit our local communities
Year-Round Volunteer Opportunities
- Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
- Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
- Create joyful learning experiences for primary school children through the ‘Art in Education’ program
- Plant urban mini forests and participate in local cleanup efforts
Read more about our Fidelity Cares community relations program..
