Lead – Advanced Analytics & Customer Insights (AACI)
Bangalore, Karnataka
Job Description:
Job Title: Lead – Advanced Analytics & Customer Insights
Are you passionate about generating insights that help teams develop great customer experiences and make strategic decisions that drive business performance? Come join a world-class analytics team and work in agile way to help teams uncover key insights to empower the creation of the best customer experiences in the Financial Services industry.
The Purpose of This Role
As a Lead, you will employ your analytical expertise in a critical role working directly with business stakeholders on cross-functional – product development, customer experience, marketing, and technology – teams to generate the insights required for a deeper understanding of customers and to develop high-impact, efficient solutions, and experiences.
You will work with stakeholder teams to generate insights employing multiple techniques: customer analytics (e.g., mine customer databases to understand customer audiences, uncover hidden patterns and inform targeting), cross-channel analytics (phone, web, branch), digital analytics, primary/secondary research, experimentation, and measurement of in-market tests.
In addition, as a member of the Analytics team within Fidelity’s Advanced Analytics & Customer Insights (AACI) group, you will be part of the team responsible for maintaining / developing best-in-class analytical and research expertise, developing standards, and scaling self-serve data analytics, testing and experimentation approaches.
The Value You Deliver
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You empower customer experience and product development teams with data-driven and actionable insights to enable objective, informed decisions
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You drive and execute learning agendas that tackle the critical business questions to support smart business decisions and actions with pace
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Provide customer behavior analytics on mobile and web properties
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Curiosity to explore emerging technology landscape, cross-industry innovation that is pertinent to Fintech industry
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Strong ability to gather insights from large sets of data on customer behavior utilizing a variety of prescriptive and predictive models or ability to work closely with data scientists to achieve actionable business insights
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You drive continuous improvement in data analytics and research capabilities and you spread that knowledge and expertise throughout the organization
The Skills that are Key to this role
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You need to bring structured thinking, a data-driven approach, business savvy and a collaborative spirit to partner with stakeholders and understand critical business questions.
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You will be expected to conduct analytics and research that generates the actionable insights stakeholders need to deeply understand their customers and enable the development of high-impact, efficient solutions and experiences.
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You need to be able to translate quantitative analyses and research findings into accessible visuals for non-technical audiences, providing a clear view into interpreting data, and crisply communicating recommendations.
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You need to bring passion to your work and operate with a sense of purpose that inspires and motivates those you work with.
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You are expected to be intellectually curious, take initiative, and love learning new skills and capabilities.
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You should be able to switch focus based on changing priorities within fast paced team
How Your Work Impacts the Organization
The AACI (Advanced Analytics & Customer Insights Group) is an analytics group with a mission to proactively anticipate and predict our clients’ needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships.
By being a part of the AACI group, you and your work are playing a critical role in powering Fidelity’s future.
The Expertise We are Looking For
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Minimum 4-5 years of Relevant experience bringing a data-driven approach to strategic business decision-making
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Ability to generate meaningful insights through data analytics and research and to present complex data, financial analyses, statistics, and research findings in a simple, clear and actionable way
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Experience with digital analytics (e.g., site analytics, digital media measurement, social listening, testing) using tools like Adobe Analytics, Adobe Target, Adobe Audience Manager, Google Trends, etc. is essential. .
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Effective presentation and story boarding skills with exposure to executive level presentations
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Excellent communication skills and ability to interact with all levels of end users and technical resources
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Masters degree in a quantitative / technical field such as Engineering, Economics, Statistics and / or MBA, consulting, or agency experience
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Proficiency with programming / database querying tools (SQL, R, Python, etc.)
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Experience with data visualization applications (Qlik, Tableau, Domo, etc.)
Location for This Role: Bangalore – EGL
Shift timings: 11:00 am – 8:00pm (these are the official working hours so as to enable overlap with the US; that said, associates can exercise flexi logins/logouts from office and work remote for calls/meetings with the US)
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information
Benefits Developed for You
From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.
Insurance
Affordable and accessible healthcare benefits for you and your loved ones.
- Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
- Insurance covers for parents/in-laws made available at subsidized costs
- Personal accident insurance cover of six times your annual basic salary
- Life insurance cover of eight times your annual basic salary
Wellness
We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.
Parenting
To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.
Transport
You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits
Retirement
Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.
- National Pension System (NPS) offered at Fidelity:
- At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
- At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
- Avail of other statutory benefits such as EPF, VPF and Gratuity
Read more about our Benefits program.
Committed to Continuous Learning
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.
Ongoing Opportunities for Growth
- Free access to thousands of online training resources
- Internal clubs focused on trending topics and associate interests
- Ability to pursue online or in-person technical certifications
Read more about our Learning & Development program.
Connected to Our Communities
At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.
Fidelity Cares
- Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
- Host numerous company-wide volunteering and awareness events.
- Partner with a number of not-for-profit organizations to benefit our local communities
Year-Round Volunteer Opportunities
- Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
- Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
- Create joyful learning experiences for primary school children through the ‘Art in Education’ program
- Plant urban mini forests and participate in local cleanup efforts
Read more about our Fidelity Cares community relations program..
