Principal – Performance Delivery
Bangalore, Karnataka
Job Description:
Performance Delivery (PD) COE Senior Managers (Principal) design and improve operating and management systems with agile domains and business functions using leading practices and solutions to achieve our partner’s strategic objectives. Operations Excellence identifies and executes these opportunities by building partnerships, connecting improvement opportunities to strategic business objectives, applying sound business management and quality principles to drive improvements, and ensuring that the change is sustainable.
The Expertise We’re Looking For
- Seven years or more of business design, redesign, or improvement experience
- Proven success at leading and delivering results for ground-breaking projects that drive strategic change and growth
- Financial services or benefits outsourcing industry experience is preferred
- Bachelor’s degree required, MBA a plus
- Advanced & applied knowledge of core operations management concepts such as Six Sigma, Transactional Lean, and Total Quality Management, Innovation & Problem Solving
- Practical technical acuity indicated by:
- Knowledge of application development and deployment lifecycle to appropriately scope and time impact
- Experience scanning for and applying third party software solutions to tackle business problems (e.g., business process automation, natural language processing, data solutions, web applications, etc.)
- Experience delivering solutions to data-based problems (e.g., data sourcing, transformation, integration, etc.)
The Skills that are key to this role
- Strong communication skills (verbal/written) and experience facilitating large, cross-functional design or strategic working sessions including issue, option, and resolution framing
- Agility in adapting to new and changing business areas and taking initiative to drive projects forward in a sophisticated, cross-functional working environment
- Ability to partner across the organization to influence all levels of management and peers through personal interactions as well as the creation and delivery of effective presentations
- Drive automation and unlock business insights through data-based problem solving and decision-making
- Curiosity to learn and uncover the root of exciting and often ambiguous business situations through respectful questioning, research, and investigation
- Strong business value analysis and financial modeling skills including experience in areas such as cost analysis, value frameworks, data analysis, critical thinking, modeling, or data flows
- Validated experience leading projects or programs and coordinating teams to deliver value using agile and traditional methodologies
- Advanced process design, redesign, and improvement experience including evaluating current state, assessing customer needs, and using customer journey and persona insights
- Experience implementing sustainable change by making the case for change, defining success, building capabilities, and influencing others
- Comfort in communicating unbiased recommendations and creative/innovative solutions to senior leaders that may challenge conventional wisdom
The Value You Deliver
- Lead and mentor business teams to identify challenges, understand current state, develop future state solutions, and execute on the most impactful changes.
- Performance Delivery Senior Managers are involved strategically and tactically throughout the life of a project from idea generation through full execution for medium to high complexity projects
How Your Work Impacts the Organization
The Performance Delivery COE team is chartered with driving improved business performance within Fidelity Investments Workplace Investing (WI) & Healthcare Group (HCG) business units. We partner with business leaders to not only craft their strategy but also lead our most important initiatives to improve operational performance. Our goal is to generate significant value through increased customer happiness, cost efficiencies, risk reduction, and quality improvement.
Location – Chennai or Bengaluru
Shift Timing – 1:00PM – 10:00PM IST
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information
Benefits Developed for You
From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.
Insurance
Affordable and accessible healthcare benefits for you and your loved ones.
- Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
- Insurance covers for parents/in-laws made available at subsidized costs
- Personal accident insurance cover of six times your annual basic salary
- Life insurance cover of eight times your annual basic salary
Wellness
We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.
Parenting
To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.
Transport
You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits
Retirement
Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.
- National Pension System (NPS) offered at Fidelity:
- At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
- At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
- Avail of other statutory benefits such as EPF, VPF and Gratuity
Read more about our Benefits program.
Committed to Continuous Learning
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.
Ongoing Opportunities for Growth
- Free access to thousands of online training resources
- Internal clubs focused on trending topics and associate interests
- Ability to pursue online or in-person technical certifications
Read more about our Learning & Development program.
Connected to Our Communities
At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.
Fidelity Cares
- Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
- Host numerous company-wide volunteering and awareness events.
- Partner with a number of not-for-profit organizations to benefit our local communities
Year-Round Volunteer Opportunities
- Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
- Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
- Create joyful learning experiences for primary school children through the ‘Art in Education’ program
- Plant urban mini forests and participate in local cleanup efforts
Read more about our Fidelity Cares community relations program..
