Associate Systems Engineer

Bangalore, Karnataka

Job Description:

Job Title – Associate Systems Engineer

The Purpose of This Role

Packaging and Profile management is an integral part of End User Computing within Associate IT (EUC). This group is responsible for the complete packaging of applications that are installed in Fidelity environment. They will be responsible for supporting packaging, repackaging, profile management, customer communication, coordinating with customers for requirements collection and smoke testing.  This position is also responsible for packaging apps for desktop environment and Citrix Server environment, applications, and the environment that they run on. This will include customer management, vendor co-ordination, change management, incident management on call support, cross site coordination and troubleshooting.

The Value You Deliver

The End User system engineer is a core member of a multi-disciplinary engineering team working on systems engineering and delivery of end user computing client environments. In this role, the engineer works in collaboration with team to:

  • Engineer and implement robust and cost-effective computing environments, exploiting emerging technologies and innovative ideas to provide compelling client solutions

  • Document and communicate engineering and operational deliverables

  • Lifecycle Management of packages

  • Assist with the evaluation and engineering of software products and technologies and provide recommendations regarding selection and adoption, backed by rigorous analysis and justification.

  • Assist with pilots for new packaging products and technologies, analyze the value and impacts from technical perspectives, and effectively communicate results and recommendations.

  • Assist and collaborate with IT partners in projects to enable users and applications to take full advantage of new / enhanced solutions.

  • Assist and collaborate in the application solution delivery efforts in the design and development of solutions incorporating new and/or approved technologies, by contributing to engineering decisions, and characterizing designs and implementation approaches in a controlled environment to ensure they meet desired operational goals (performance, stability, scalability, usability, manageability etc).

The Skills that are Key to this role

Technical / Behavioral

  • Knowledge of Windows Operating system including Registries, File system, Environment variables, services, and commonly used DOS commands.

  • Good knowledge of Windows Installer, MSI Installation technology.

  • Hands on experience in PowerShell and VB Scripting.

  • Microsoft Technologies domain experience in both desktop and server environment.

  • Troubleshooting on Windows environment.

  • Intune and company portal experience is an added advantage.

  • Knowledge of file security and permissions, Windows Registry, System Services.

  • Experience in application virtualization technologies.

The Skills that are Good to Have for this role

  • Understanding of Windows registry, files system, folder structure and User Profiles concepts

  • Knowledge on SCCM and Intune application deployments and troubleshooting  

How Your Work Impacts the Organization

You would be able to contribute to business requirement by packaging business applications and delivering them on the expected time as per the change. All the deployments should be happening seamlessly.

The Expertise We’re Looking For

  • 1+ years of IT experience

  • Excellent scripting knowledge using PowerShell and VB Scripting.

  • Application packaging – MSI technology

  • Graduate

  • Excellent communication skills – Written & Verbal

  • Understanding of modern management systems like Intune.

Location: Bangalore – EGL

Shift timings: 11:00 AM – 08:00 PM

Certifications:

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Job Description:

Job Title – Associate Systems Engineer

The Purpose of This Role

Packaging and Profile management is an integral part of End User Computing within Associate IT (EUC). This group is responsible for the complete packaging of applications that are installed in Fidelity environment. They will be responsible for supporting packaging, repackaging, profile management, customer communication, coordinating with customers for requirements collection and smoke testing.  This position is also responsible for packaging apps for desktop environment and Citrix Server environment, applications, and the environment that they run on. This will include customer management, vendor co-ordination, change management, incident management on call support, cross site coordination and troubleshooting.

The Value You Deliver

The End User system engineer is a core member of a multi-disciplinary engineering team working on systems engineering and delivery of end user computing client environments. In this role, the engineer works in collaboration with team to:

  • Engineer and implement robust and cost-effective computing environments, exploiting emerging technologies and innovative ideas to provide compelling client solutions

  • Document and communicate engineering and operational deliverables

  • Lifecycle Management of packages

  • Assist with the evaluation and engineering of software products and technologies and provide recommendations regarding selection and adoption, backed by rigorous analysis and justification.

  • Assist with pilots for new packaging products and technologies, analyze the value and impacts from technical perspectives, and effectively communicate results and recommendations.

  • Assist and collaborate with IT partners in projects to enable users and applications to take full advantage of new / enhanced solutions.

  • Assist and collaborate in the application solution delivery efforts in the design and development of solutions incorporating new and/or approved technologies, by contributing to engineering decisions, and characterizing designs and implementation approaches in a controlled environment to ensure they meet desired operational goals (performance, stability, scalability, usability, manageability etc).

The Skills that are Key to this role

Technical / Behavioral

  • Knowledge of Windows Operating system including Registries, File system, Environment variables, services, and commonly used DOS commands.

  • Good knowledge of Windows Installer, MSI Installation technology.

  • Hands on experience in PowerShell and VB Scripting.

  • Microsoft Technologies domain experience in both desktop and server environment.

  • Troubleshooting on Windows environment.

  • Intune and company portal experience is an added advantage.

  • Knowledge of file security and permissions, Windows Registry, System Services.

  • Experience in application virtualization technologies.

The Skills that are Good to Have for this role

  • Understanding of Windows registry, files system, folder structure and User Profiles concepts

  • Knowledge on SCCM and Intune application deployments and troubleshooting  

How Your Work Impacts the Organization

You would be able to contribute to business requirement by packaging business applications and delivering them on the expected time as per the change. All the deployments should be happening seamlessly.

The Expertise We’re Looking For

  • 1+ years of IT experience

  • Excellent scripting knowledge using PowerShell and VB Scripting.

  • Application packaging – MSI technology

  • Graduate

  • Excellent communication skills – Written & Verbal

  • Understanding of modern management systems like Intune.

Location: Bangalore – EGL

Shift timings: 11:00 AM – 08:00 PM

Certifications:

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Apply Now

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Job Level: Associate
Job ID: 2100805

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