Lead – Systems Service and Support Analyst

Bangalore, Karnataka

Job Description:

Job Title: Lead – Systems Service and Support Analyst

The Purpose of This Role

To lead all aspects of production readiness, availability and resiliency of 150+ Applications (27000 batch jobs) & critical nightly Batch cycles representing various business units like Defined Benefits (DB) and Defined Contributions (DC), Customer Warehouse Environment (CWE), Stock Plan Services and Health Welfare while being centrally aligned to the Production Services organization. Offering opportunities to augment knowledge across multiple dimensions of Technology at the same time retaining key focus on Enterprise Tools & Technology like Control-M, Exadata Oracle 19c, Informatica Power Center, Python/Shell Scripting, Splunk, Udeploy and learning opportunity on Cloud Computing (AWS & Azure) & data visualization etc.

The Value You Deliver

  • Provide effective support for nightly batch operations which are implemented through the scheduling tool Control-M for Prod & Non-Prod environment.

  • Triaging the issue and coordinating with L3 teams for the timely fix/workaround.

  • Ensure the Batch Cycle completion within the SLA committed with the Partners and Business.

  • Flexible in working in different 9 hours shifts (Login Times: 6:30 am, 11:00 am) in both weekdays and alternative weekend coverage.

  • Perform application deployments – Monthly for Production environment and Daily for Non-Prod environments through Udeploy tool.

  • Monitoring and Support Monthly Critical Batch Operations – Monthly cycles.

  • Daily Turnover Reporting.

  • Service-Now Incident management – Coordinating with different partners for issue resolution and make application up and running with in the given SLAs.

  • Maintain Quality, Timeliness & Accuracy of works and prepare vital documentation.

  • Consistency to project related processes for self and the team.

  • Use Ansible & Python for automating day-to-day activities

The Skill & Experience Requisites

  • Enterprise Batch Cycle Support in Production Environment is must.

  • Work experience in Informatica PowerCenter (ELT) processing, Control-M Batch Scheduler, Oracle SQL, PL/SQL & Unix/Unix Shell Scripting

  • Good analytical, problem-solving & interpersonal skills.

  • Ability to maintain good working collaborations with partners.

  • Familiarity with ITIL processes like Incident management, Change/Problem management

  • Penchant to learn new technologies & increase technical fungibility.

  • 3-4 years of relevant experience and consistent record with a B.E/MCA/Equivalent.

The Skills that are Good to Have for this role (An added advantage)

  • Domain knowledge of Financial Services Vertical.

  • Knowledge of Tableau, Core Java & Python.

  • Knowledge of Cloud Technology – AWS/Azure.

Valuable Addons:

  • Learning Opportunities: Dedicated learning time on a weekly basis. Outstanding array of online and offline resources for learning like LinkedIn Learning, Pluralsight etc. Strong emphasis on Domain knowledge.

  • Career Path guidelines: Enablement through guidelines for upskilling and career growth at the enterprise level. Support for career mobility at all levels.

  • Innovation Focus: Support for new insights and differentiators at work. Useful forums and programs assisting in groundbreaking work.

How your Work Impacts the Organization

Business Unit Overview

EI&O – Batch

Batch Operations (EI&O-Batch) is a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. Batch Operations supports 150+ Batch applications and 300 K Jobs across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-Batch Support via Change & Incident management, Environment management, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.

For an overview on Fidelity Investments (India) visit: FMR India

Certifications:

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Job Description:

Job Title: Lead – Systems Service and Support Analyst

The Purpose of This Role

To lead all aspects of production readiness, availability and resiliency of 150+ Applications (27000 batch jobs) & critical nightly Batch cycles representing various business units like Defined Benefits (DB) and Defined Contributions (DC), Customer Warehouse Environment (CWE), Stock Plan Services and Health Welfare while being centrally aligned to the Production Services organization. Offering opportunities to augment knowledge across multiple dimensions of Technology at the same time retaining key focus on Enterprise Tools & Technology like Control-M, Exadata Oracle 19c, Informatica Power Center, Python/Shell Scripting, Splunk, Udeploy and learning opportunity on Cloud Computing (AWS & Azure) & data visualization etc.

The Value You Deliver

  • Provide effective support for nightly batch operations which are implemented through the scheduling tool Control-M for Prod & Non-Prod environment.

  • Triaging the issue and coordinating with L3 teams for the timely fix/workaround.

  • Ensure the Batch Cycle completion within the SLA committed with the Partners and Business.

  • Flexible in working in different 9 hours shifts (Login Times: 6:30 am, 11:00 am) in both weekdays and alternative weekend coverage.

  • Perform application deployments – Monthly for Production environment and Daily for Non-Prod environments through Udeploy tool.

  • Monitoring and Support Monthly Critical Batch Operations – Monthly cycles.

  • Daily Turnover Reporting.

  • Service-Now Incident management – Coordinating with different partners for issue resolution and make application up and running with in the given SLAs.

  • Maintain Quality, Timeliness & Accuracy of works and prepare vital documentation.

  • Consistency to project related processes for self and the team.

  • Use Ansible & Python for automating day-to-day activities

The Skill & Experience Requisites

  • Enterprise Batch Cycle Support in Production Environment is must.

  • Work experience in Informatica PowerCenter (ELT) processing, Control-M Batch Scheduler, Oracle SQL, PL/SQL & Unix/Unix Shell Scripting

  • Good analytical, problem-solving & interpersonal skills.

  • Ability to maintain good working collaborations with partners.

  • Familiarity with ITIL processes like Incident management, Change/Problem management

  • Penchant to learn new technologies & increase technical fungibility.

  • 3-4 years of relevant experience and consistent record with a B.E/MCA/Equivalent.

The Skills that are Good to Have for this role (An added advantage)

  • Domain knowledge of Financial Services Vertical.

  • Knowledge of Tableau, Core Java & Python.

  • Knowledge of Cloud Technology – AWS/Azure.

Valuable Addons:

  • Learning Opportunities: Dedicated learning time on a weekly basis. Outstanding array of online and offline resources for learning like LinkedIn Learning, Pluralsight etc. Strong emphasis on Domain knowledge.

  • Career Path guidelines: Enablement through guidelines for upskilling and career growth at the enterprise level. Support for career mobility at all levels.

  • Innovation Focus: Support for new insights and differentiators at work. Useful forums and programs assisting in groundbreaking work.

How your Work Impacts the Organization

Business Unit Overview

EI&O – Batch

Batch Operations (EI&O-Batch) is a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. Batch Operations supports 150+ Batch applications and 300 K Jobs across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-Batch Support via Change & Incident management, Environment management, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.

For an overview on Fidelity Investments (India) visit: FMR India

Certifications:

At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.

Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information

Benefits Developed for You

From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.

Insurance

Affordable and accessible healthcare benefits for you and your loved ones.

  • Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
  • Insurance covers for parents/in-laws made available at subsidized costs
  • Personal accident insurance cover of six times your annual basic salary
  • Life insurance cover of eight times your annual basic salary

Wellness

We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.

Parenting

To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.

Transport

You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits

Retirement

Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.

  • National Pension System (NPS) offered at Fidelity:
    • At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
    • At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
  • Avail of other statutory benefits such as EPF, VPF and Gratuity

Read more about our Benefits program.

Committed to Continuous Learning

At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.

We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.

Ongoing Opportunities for Growth

  • Free access to thousands of online training resources
  • Internal clubs focused on trending topics and associate interests
  • Ability to pursue online or in-person technical certifications

Read more about our Learning & Development program.

Connected to Our Communities

At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.

Fidelity Cares

  • Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
  • Host numerous company-wide volunteering and awareness events.
  • Partner with a number of not-for-profit organizations to benefit our local communities

Year-Round Volunteer Opportunities

  • Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
  • Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
  • Create joyful learning experiences for primary school children through the ‘Art in Education’ program
  • Plant urban mini forests and participate in local cleanup efforts

Read more about our Fidelity Cares community relations program..

Apply Now

* Required

Job Level: Manager
Job ID: 2101838

Share this job

Similar Jobs