Senior Analyst – Quality Assurance
Chennai, Tamil Nadu
Job Description:
Job Title: Senior Analyst – Quality Assurance
The Purpose of This Role
The Core responsibility of Quality Control (QC) function is to review transactions to see if it has been processed under set documented procedures and validate completeness & accuracy of the work performed. Identify & highlight process, procedure & control gaps, Standardization opportunities & make recommendations to close those gaps. QC also involves in identifying key risk areas for business and works with the relevant partners in minimizing the risk. Quality Control exists as a Primary control and ensures processing teams operate in a controlled environment. This environment promotes awareness of risk and advises operations of high-risk areas. QC also supervises and ensures that the existing controls are accurate and effective. QC validates the transaction from E2E Perspective.
The Value You Deliver
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Independently audit DB Calculations by building the Calculations manually using plain excel sheets referring the plan rules and identifying errors, process gaps & system issues, if any.
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Candidates with Defined Benefits (CALC/ER/DB FINOPS/Qualifications) process experience of at least 5 years.
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The role involves independent auditing of Calculations, DB Employee Resolution, DB Finops & Qualifications (which include the Retiree Admin and Legal Administration process)
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Identifying errors and process gaps
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This is an Individual Contributor role reporting to a Delivery Manager/Sr. Delivery Manager
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Share feedback on the errors and supervise it to closure
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Maintain accuracy and efficiency of audits.
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Engagement and collaboration with Front Line Managers – take part in Dispute meetings.
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Share observations and analysis with the Operations Management team as needed.
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Developing, recommending, and monitoring corrective and preventive actions (To review and analyze the effectiveness of the modifications made).
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Recommend process and policy improvements to reduce costs and inefficiencies by eliminating inconsistencies and variation.
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Act as an impetus for change and improvement in performance/quality.
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Assist other team members when needed.
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Maintaining complete records of all communications and correspondence relating to the audit process
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Timely and accurate (daily, weekly & monthly) Reporting of statistics to the target audience and management.
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Attend QC Team Meetings, Virtual team meetings, Calibration meeting – ready to participate, learn, and apply.
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Support additional initiatives and efforts of the QC team as necessary to achieve department objectives
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Reporting: Client reporting, delivery status reporting and meeting all other communication needs of the organization
The Skills that are Key to this role
Technical / Behavioral
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Good experience in the areas of research and analysis, requirements gathering, documentation, testing and validation
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Well versed in MS excel and MS Access.
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In depth understanding of DBCS and related DB applications
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Ability to articulate the issues/ errors (even in global forums)
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Should be able to handle process/ client specific disputes
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Knowledge on SQL queries is an added advantage
How your Work Impacts the Organization
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Develop and demonstrate relevant expertise in multiple areas of focus within DB Operations.
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Work positively with the teams across operations to share standard methodologies and maintain open and frequent communication
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Recommend process improvements to increase quality and customer happiness
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Apply analytical skills to assist in reporting, trending, and continuous improvement initiatives
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Demonstrate and continuously improve communication and coaching skills
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Support/implement new initiatives/projects as directed by the Quality and Control team.
The Expertise We’re Looking For
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3+ years of experience in Defined Benefits Calculation process.
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US Defined Benefits domain knowledge
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Fair understanding of the DB regulations – 415B limit, 409A, MRD & others
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Well versed with DBCS application – different screens & fields
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Ability to navigate through the plan rules and understand and interpret the actuarial language-based rules to manually build the calculation in plain excel sheet
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Audit DB operations calculation work items as per OLR Procedures, Plan Rules and Client/ Fidelity approved resources.
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Ability to build calculations manually for multiple DB Calc Clients (refereeing plan rules based on the data in DBCS without any macros), with minimum learning curve.
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Ability to clearly articulate the error & action required
Certifications:
At Fidelity, building a better financial future— for everyone— is our mission. For the last 75+ years, our privately-held company has remained committed to supporting our clients throughout their lifelong financial journeys.
Our formula is simple: we support our team, and they support our customers. That culture begins with our employees, whose personal and professional growth is key to our collective success. In keeping with that legacy, our privately-held company offers associates career stability and security, while at the same time encouraging your professional exploration and growth. At Fidelity India, we are proud to continue that legacy. With offices in Bangalore and Chennai, our Indian branch is now celebrating 20 years as a Global Capability Center. To find out more, visit India.Fidelity.com, or our global site at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer, and whenever possible we accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099 for more information
Benefits Developed for You
From the little things that make every day better to those big-picture, life-changing tools. That’s exactly what you’ll get at Fidelity. We have an amazing package of benefits and programs designed to help you thrive both at and outside of work.
Insurance
Affordable and accessible healthcare benefits for you and your loved ones.
- Coverage of up to INR 300,000 for you along with your spouse/partner, with additional top-up options available
- Insurance covers for parents/in-laws made available at subsidized costs
- Personal accident insurance cover of six times your annual basic salary
- Life insurance cover of eight times your annual basic salary
Wellness
We invest in nurturing healthy habits and promoting overall wellness of our associates through three pillars – Physical, Emotional, and Financial wellness.
Parenting
To help you through the exciting yet demanding times of parenthood, avail of time off and other benefits such as childcare allowance and access to daycare.
Transport
You will have access to free transport services to and from work, subject to residing within our pre-defined boundary limits
Retirement
Finally, like the icing on the cake, we offer benefits that will help you contribute to and invest towards your retirement.
- National Pension System (NPS) offered at Fidelity:
- At Grade 6 and below, Fidelity will match your NPS contribution up to 5% of your basic salary
- At Grade 7 and above, Fidelity contributes 10% of your basic salary towards NPS as part of your compensation structure
- Avail of other statutory benefits such as EPF, VPF and Gratuity
Read more about our Benefits program.
Committed to Continuous Learning
At Fidelity, we are constantly adapting to the changing needs of our customers, new technologies, and better ways of working. And we empower our associates to do the same, with an emphasis on developing skills that will help propel you forward in your career while being able to make an impact for Fidelity’s customers around the world.
We offer a wide range of options including online, in-person, and mentor driven solutions – as well as learning days and job shadow opportunities to expose you to new elements of our business to broaden your experience.
Ongoing Opportunities for Growth
- Free access to thousands of online training resources
- Internal clubs focused on trending topics and associate interests
- Ability to pursue online or in-person technical certifications
Read more about our Learning & Development program.
Connected to Our Communities
At every level of our organization, you’ll find people who are committed to doing their part to make the world a better place. We host events and conduct volunteering activities, encouraging associates across the organization to get involved and make an impact on the lives of people in the communities where we live and work.
Fidelity Cares
- Through our community relations program, we provide associates with several opportunities to actively volunteer and create an impact
- Host numerous company-wide volunteering and awareness events.
- Partner with a number of not-for-profit organizations to benefit our local communities
Year-Round Volunteer Opportunities
- Partner with schools and our not-for-profit organizations on financial literacy programs, career counselling, and online tutoring for students
- Teach employability skills to youth from low-income backgrounds, and conduct mock interviews to prepare them for corporate jobs
- Create joyful learning experiences for primary school children through the ‘Art in Education’ program
- Plant urban mini forests and participate in local cleanup efforts
Read more about our Fidelity Cares community relations program..